What is WaterFuture?
Every five years, water companies submit their investment plans and proposed charges to the industry regulator Ofwat.
This is known as the Price Review. The next Price Review is in 2019 and it will determine prices for the period 2020-2025. South West Water refers to this as WaterFuture.
Each company outlines its vision of the challenges it faces and its priorities before submitting a Business Plan including its own ideas to improve customer services and protect the environment. Ofwat studies these and the effect on charges before issuing its Draft and Final Determination of each company’s plan which sets price limits over the five years.